Refund Policy
Thank you for shopping at African Roots! If you are not completely satisfied with your purchase, we are here to assist you.
Right of Withdrawal (14 Days)
Under European Union legislation, customers have the right to withdraw from their online purchase within 14 days without providing a reason. To exercise this right, please contact us at info@africanrootsmarketonline.com
Exceptions
Certain items are exempt from the right of withdrawal for health protection or hygiene reasons. These include:
Food and Drink Products: Once opened, these cannot be returned unless they are defective or damaged at the time of receipt
Eligibility
To qualify for a return, the item must:
- Be unused.
- Be in its original condition and packaging.
This revised policy meets the legal requirement while addressing the exceptions for consumable goods.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed automatically using the original payment method.
- Sale Items: Only regular-priced items are eligible for refunds; sale items are non-refundable.
- Shipping Costs: Shipping costs are non-refundable. If a refund is issued, the cost of shipping will be deducted from the refund amount.
Returning Items
Customers are responsible for the cost of return shipping. We recommend using a tracked shipping service to ensure the item is safely returned.
Exchanges
We replace items that are defective or damaged. To request an exchange, please contact us via email at info@africanrootsmarketonline.com