Terms and Conditions

These Terms and Conditions govern the use of African Roots’ website. By accessing and using this site, you agree to the Terms and Conditions described herein. If you do not agree with any part of these terms, please discontinue your use of this site.

Purchases, Payment, and Delivery

Purchases: After selecting the product(s) and completing your purchase, you will receive a confirmation email with the order details.
Payment Methods: We accept the payment methods listed on the website (e.g., credit card, bank transfer). All transactions are processed securely.
Delivery: We deliver within Portugal. Delivery times vary depending on location and will be communicated to the customer at the time of purchase.
Delays and Delivery Failures: We are not responsible for delays caused by factors beyond our control. If delivery is impossible due to incorrect details provided by the customer, additional costs will apply.

Exchanges, Returns, and Right of Withdrawal

Exchanges and Returns: For exchanges and returns, please consult our Refund Policy.
Right of Withdrawal: In accordance with applicable legislation, customers have the right to return products within 14 days without providing a reason. To exercise this right, please contact us for instructions.

Intellectual Property

All content on this website, including images, text, and graphics, is the property of African Roots or its licensors and is protected by intellectual property laws. Reproduction, distribution, or use of any content for commercial purposes without explicit permission is prohibited.

Disclaimer and Limitation of Liability

We do not guarantee that the website will be error-free and accept no liability for damages arising from the use or inability to use the site. In the event of an obvious pricing or product description error, African Roots reserves the right to cancel orders and refund the payment.

Consumer Dispute Resolution

In case of a dispute, customers may contact the Centre for Consumer Disputes Arbitration of the Autonomous Region of Madeira. For more information, visit https://www.centroarbitragemmadeira.pt.

Changes to the Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Substantial changes will be communicated via email or website notice.

Applicable Law

These Terms and Conditions are governed by Portuguese law, and any disputes will be submitted to the jurisdiction of the company’s registered office, unless otherwise provided.